Complaints Procedure
At Advantage Investment, we are committed to providing a high standard of service. However, if you are unhappy with any aspect of our service, we welcome your feedback and will do our best to resolve your concerns promptly and fairly.
How to Make a Complaint
If you have a complaint, please contact us using one of the following methods:
- Email: contact@advantageinvestment.co.uk
- Phone: 0151 433 9000
- Online: Visit www.advantageinvestment.co.uk for additional contact options.
What Happens Next
We will acknowledge your complaint as soon as possible and begin an internal investigation.
Our aim is to resolve your concerns in a timely and fair manner. If we are unable to provide a final response promptly, we will keep you updated on the progress and let you know when you can expect a full reply.
Next Steps
If you are not satisfied with our final response, you may have the right to refer your complaint to the Property Ombudsman, if your complaint relates to property matters.
- Website: www.tpos.co.uk
- Phone: 01722 333306
- Email: admin@tpos.co.uk
If after the Property Ombudsman’s review, you remain dissatisfied, or if your complaint is about financial services, you may then escalate your complaint to the Financial Ombudsman Service (FOS).
Before referring your complaint to the FOS, please check your eligibility.
More information is available on the FOS website:
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Email: complaint.info@financial-ombudsman.org.uk
More Information
We hope this page has helped clarify how we support you and handle your feedback. If you’re ever unsure about any aspect of our services or need further assistance, please don’t hesitate to reach out.
If you still have questions or need additional support, you can contact us using one of the following preferred methods:
- Email: contact@advantageinvestment.co.uk
- Phone: 0151 433 9000
- Online: Visit www.advantageinvestment.co.uk for more contact options.
